Refund Policy
Last updated: October 15, 2026
In short: if you cancel at least 48 hours before scheduled work, your deposit is refunded in full. Unused visits on seasonal plans are refunded. If you report a problem with our work within 7 days, we fix it at no charge.
Deposits
For some jobs, such as painting, landscaping projects or work that needs materials, we may ask for a deposit before we schedule the work. The amount is shown on your written quote or contract before you pay. Deposits for home improvement work are held as New York law requires.
Cancelling scheduled work
- 48 hours or more before the scheduled start: you get a full refund of your deposit.
- Less than 48 hours before the scheduled start: we may keep part of the deposit to cover materials we have already bought or special-ordered for your job. We'll show you the receipts and refund the rest.
- If we cancel or can't do the work (including for weather), you can choose to reschedule or get a full refund of your deposit.
To cancel, call (518) 210-9831 or email dgiso@nycap.rr.com. The time we receive your call or email is the time of cancellation.
If you signed a contract at your home, you may also have a legal right to cancel within three business days under New York law. This policy does not limit that right.
Seasonal plans
For prepaid seasonal plans, such as weekly mowing or winter snow plowing, you can cancel at any time. We'll refund any prepaid visits that haven't been done yet. Visits already completed are not refunded.
Completed work
We don't refund completed work. But if something isn't right, tell us within 7 days of completion and we'll come back and fix any problem with our workmanship at no charge. Problems caused by weather, misuse or work done by others aren't covered.
How refunds are paid
We pay refunds the same way you paid, within 10 business days of agreeing to the refund.
Leases
Rent, security deposits and application fees for rental homes are governed by the lease and New York law, not by this policy.
Contact us
F.S.G Property MGT, LLCOwner & Manager: Dave Giso
Capital District of New York
Phone: (518) 210-9831
Email: dgiso@nycap.rr.com